Shipping Policy

Last Updated: June 2026

Thank you for shopping with Zentro. We are committed to providing a smooth and reliable shipping experience for all customers.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• United States: 7–15 business days

• Canada: 7–20 business days

• International: 10–25 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping rates are calculated at checkout based on your location and order size. Promotional free shipping offers may be available from time to time.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take 24–72 hours to update after shipment.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. If an incorrect address is provided, please contact us as soon as possible.

Zentro is not responsible for orders shipped to incorrectly entered addresses.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact our support team. We will work with the shipping carrier to help locate your package and determine the best resolution.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging. We will review the issue and provide a replacement or refund when appropriate.

Contact Us

For any shipping-related questions, please contact us at:

Email: support@zentroshop.com

Thank you for choosing Zentro.